Managing feedbacks is becoming more & more important for companies now a day. These feedbacks can be measured on different parameters like volume of feedbacks, numbers of new customers feedback System, time consumed for providing feedback etc. Thus, measuring the feedback provided by customers on different parameters is known as Customer Feedback Matric. Advantage: 1.Future planning: the matric helps the company to recognize the positive and negative things about the product or services and can plan for the betterment of the same. 2.Retaining and Acquiring: with continues customer feedback management, the existing customers are retained and also new customers are acquired, as the matric provides the ratio of satisfied and non-satisfied customers. The services can be improved and customers flow can be improved. Disadvantage: 1.Reliable : sometimes feedback is not receive in the given time period, the feedback matric does not provide the