Few Important questions for Customer Feedback System
While preparing a questionnaire for feedbacks many times important questions are missed. These questions bring out the hidden thoughts of the feedback provider. Some times it becomes more important as they are considered the basic questions of the questionnaire. Following are some of the questions that should be included in any online feedback questionnaire.
1. Is the concern product or services was provided/delivered on time? – asking this question will make the feedback provider feel that the company is concern about their time.
2. Was all the detail about the product or service provided during a product demonstration or providing services? – the reply of this question will provide the few more thing which could be included in product or service demonstration.
3. Suggestions? – answers of this question will confirm the satisfaction level of the customer and will also provide a suggestion for the betterment of the product