>Only getting feedbacks from the customers are not necessary, it is also important that to use those feedbacks for the development of product or service. It is not possible that all the customers will like the product or services every time. Below are few steps how any kind of feedback can be used for the development of the product or services.
1. Organizing the data: the feedback provided by the customer is not in a not unique form. After going through the feedback they should be segregated in different parameters like satisfied, not satisfied, reasons, future prospects and so on
2. Updating: once the data is organized it should be updated to the team which can analyze the factors related to the dissatisfaction of the customers and how can it be removed.
3. Feedback to the customers: Once the things are sorted out customers should be updated about how the company is utilizing their Product Feedback Software